Privacy Policy

Last updated: April 2026

Conected Ltd. (Companies House No. 16929869) is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://conected.ai or use our services. It has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Conected Ltd.
Registered Address: 26 Doncaster Gardens
Companies House No.: 16929869
Website: https://conected.ai
Email: contact@conected.ai

We are registered in England and Wales. If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at the details above.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity data: first name, last name
Contact data: email address, telephone number, postal address
Booking data: appointment details, service preferences, therapist preferences
Transaction data: payment details (processed securely via third-party providers), order history
Technical data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system
Usage data: pages visited, time spent on pages, links clicked, referring URLs
Marketing data: your preferences in receiving marketing communications from us

3. How We Collect Your Personal Data

We collect personal data in the following ways:

Directly from you: when you make a booking, purchase a product, fill in a contact form, create an account, or communicate with us
Automatically: via cookies and similar tracking technologies when you browse our website (see our Cookie Policy for full details)
From third parties: such as payment processors and analytics providers

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To process and manage your bookings and orders
To communicate with you about your appointments and purchases
To respond to your enquiries and provide customer support
To send you marketing communications (only with your explicit consent)
To improve our website, products, and services
To comply with our legal obligations
To detect and prevent fraud and other unlawful activities

5. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

Contract performance: where processing is necessary to fulfil a booking or order you have placed with us
Consent: where you have given us explicit consent, for example to receive marketing emails or to accept non-essential cookies
Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services and preventing fraud, provided these interests do not override your rights
Legal obligation: where processing is required to comply with applicable laws and regulations

6. Sharing Your Personal Data

We may share your personal data with the following third parties:

Payment processors: to handle secure payment transactions
Booking system providers: to manage appointment scheduling
Analytics providers: such as Google Analytics, to help us understand how our website is used
Email service providers: to send transactional and marketing emails
Regulatory authorities: where required by law

We do not sell your personal data to third parties. All third-party service providers are required to process your data in accordance with UK GDPR and are subject to appropriate data processing agreements.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general:

Booking and transaction records are retained for up to 7 years for legal and accounting purposes
Contact form submissions are retained for up to 2 years from the date of submission
Marketing consent records are retained until you withdraw your consent

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your personal data in certain circumstances
Right to restriction: to request that we limit how we use your data
Right to data portability: to receive your personal data in a structured, commonly used format
Right to object: to object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@conected.ai. We will respond to your request within one month. You will not be charged a fee for making a request.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.

9. Cookies

We use cookies and similar technologies on our website. For full details of the cookies we use and how you can manage your preferences, please see our Cookie Policy.

10. Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These measures include SSL encryption, secure payment processing, and restricted access to personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Contact

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

Conected Ltd.
26 Doncaster Gardens
Email: contact@conected.ai
Companies House No.: 16929869